Q&A

  • Q
    Where can I request a product quotation?
    A

    You can submit your quotation request through the Product Inquiry board, or select your desired specifications from the Products section and send a quotation request directly.

    Product Inquiry E-mail: product@digipressure.com

  • Q
    How can I find a nearby distributor or agency?
    A

    You can check the Agency menu at the top of the website to find a distributor in your area.

  • Q
    What should I do if a product malfunctions?
    A

    Please contact our customer service center at +82-31-432-8843 or submit an inquiry through the Product Inquiry board. Our representative will assist you.

  • Q
    Where can I download product catalogs or manuals?
    A

    Catalogs can be downloaded from Library → Catalog,
    and product manuals are available on each product’s detail page under Products.

  • Q
    What is the minimum order quantity and lead time?
    A

    It varies by product. Our sales representative will provide details after reviewing your quotation request.

  • Q
    Where is your headquarters located and how can I visit?
    A

    We are located at:
    Room 710, 7th Floor, Copomo Techno Center II, 341 Gongdan 1-daero, Siheung-si, Gyeonggi-do, Korea.
    A detailed map is available under About Us → Location on our website.

  • Q
    When is phone support available?
    A

    We are available on weekdays from 9:00 AM to 6:00 PM. We are closed on weekends and public holidays.

  • Q
    The website is not displaying properly or does not work correctly.
    A

    Our website is optimized for the latest versions of Chrome, Edge, and Safari. Please update your browser or clear your cache and try again.

  • Q
    Can I use the same features on mobile devices?
    A

    Yes, you can log in, browse products, download files, and use the bulletin board on mobile devices as well.

  • Q
    What is ERP Login (ECOUNT)?
    A

    It is for internal access to our ERP (ECOUNT) system and is not required for general customers.

Privacy Policy

■ Purpose of Collection and Use of Personal Information

  • DIGIPRESSURE Co., Ltd. (hereinafter “the Company”) collects and uses personal information for the following purposes.
    • - To provide services and content, secure basic data for web consulting, use for marketing, process inquiry requests, and ensure smooth communication for purchases and payments.

■ Items and Methods of Personal Information Collection

  • The Company collects and processes the following items.
    • - The Company collects and processes the following items.

■ Retention and Use Period of Personal Information

  • In principle, the Company destroys personal information without delay once the purpose of collection and use is achieved. If preservation is required by law, the information will be retained for a specified period.
    • - Online inquiries: 1 year (per Information and Communications Network Act)
    • - Records of website visits: 3 months (per Protection of Communications Secrets Act)
    • - Records of consumer complaints or dispute resolution: 3 years (per Consumer Protection in Electronic Commerce Act)

■ Destruction of Personal Information

  • 1) When personal information becomes unnecessary due to the expiration of its retention period or the fulfillment of its processing purpose, the Company will destroy the information within 7 days.
  • 2) If the agreed retention period has expired or the purpose has been achieved but other laws require continued retention, the information will be stored in a separate database or in a different storage location.
  • 3) The procedures and methods of personal information destruction are as follows.
    • - Destruction procedure: The Company selects the personal information to be destroyed, obtains approval from the Personal Information Protection Officer, and proceeds with destruction.
    • - Destruction method: Electronic files are destroyed using methods such as low-level formatting to prevent recovery, and paper documents are shredded or incinerated.

■ Rights and Obligations of Users and Legal Representatives and Exercise Methods

  • 1) 1) Users may exercise the following personal information rights at any time:
    • - Request to access personal information
    • - Request to correct inaccuracies
    • - Request deletion
    • - Request suspension of processing
  • 2) The rights above may be exercised via written request, phone, email, or fax, and the Company will promptly respond.
  • 3) If a user requests correction or deletion of inaccurate information, the Company will not use or provide the data until the issue is resolved.
  • 4) If the user is under 14, a legal guardian or authorized representative may exercise the rights above. The legal guardian has full rights on behalf of the child.
  • 5) Users shall not infringe on their own or others’ personal information or privacy by violating relevant laws such as the Information and Communications Network Act or the Personal Information Protection Act.

■ Installation, Operation, and Rejection of Automatic Data Collection Devices

  • The Company uses “cookies” to store and retrieve user information to provide personalized and customized services.
    • 1) Purpose of cookies: Analyze access frequency and visit times, identify user preferences and behavior, track participation in events and visits, and provide targeted services and marketing.
    • 2) Cookie rejection: Users can refuse to install cookies. However, some services that require login may not be accessible if cookies are refused.

■ Personal Information Complaint Handling Service

  • The Company designates the following department and Personal Information Manager to protect customers’ personal data and handle related complaints.


  • Users may report any privacy-related complaints to the Personal Information Manager or responsible department. The Company will respond quickly and adequately.

  • For further inquiries or complaints, please contact the following organizations:

  • 1. Personal Information Infringement Report Center (www.1336.or.kr / dial 118)
  • 2. ePrivacy Certification Committee (www.eprivacy.or.kr / 02-580-05334)
  • 3. Supreme Prosecutors' Office Cyber Crime Investigation Center (icic.sppo.go.kr / 02-3480-3600)
  • 4. National Police Agency Cyber Terror Response Center (www.ctrc.go.kr / 02-392-0330)